The following criteria must be met in order to be eligible for a refund.
- Returns must be postmarked within 30 days of the original order date.
- Item(s) returned for a refund will incur a 18% restocking fee.
- Item(s) must be new, unused and in their original packaging, along with all accessories.
- Item(s) must be accompanied by the packing slip generated from the return process noted above.
- Item(s) must be returned via a traceable shipping method with delivery confirmation.
- All shipping costs must be pre-paid by the party returning the merchandise (i.e. the customer).
- Returned items eligible for a refund will be refunded for the cost of the item returned only, minus the 18% restocking fee. We do not refund shipping costs.
Just so you know, if an item has been discontinued, it can't be returned! But don't worry because we'll let you know during checkout if any of your purchases are ineligible for return. If you have any more questions about this policy, please let us know. We're always happy to help!
Incorrect Addresses and Undeliverable Packages: Packages that are shipped to an incorrect address provided by the customer during the order process may be subject to an additional $16 charge if the address must be changed by the courier to be deliverable.
Orders that have been deemed undeliverable by the courier are subject to a $16 charge. Undeliverable orders include but are not limited to: orders for which the customer provided an incomplete or incorrect address; instances in which the customer is not available for delivery; orders for which the customer fails to provide a P.O. Box or full physical address; and instances where the order is refused by the customer.
Want to exchange? Just click the “Start the Return Process” button above and get your exchange started.
Defective Items: If there is a problem with your order, Contact customer service at: firstname.lastname@example.org within 14 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. Replacement items will be shipped using the same method as the original order.